About

Coolbear and Company was established in April 2015 by Danielle Coolbear Jenkins.

Coolbear and Company sources and designs products used to store, display and care for precious belongings.

Products which have form and function; designed to be left on display and not hidden away.

 

 

Customer Information:

Terms and Conditions

All sales are final UNLESS the item(s) was damaged during shipping OR the incorrect item(s) was sent.
No exchanges or returns can be made due to change of mind.

To make a return of a damaged or incorrect item(s):

Contact us first: [email protected]

Send item(s) with your original packing slip - including your email address, phone number and shipping address, phone number and shipping address - if not already listed on the packing slip.  Include a description of the damage.

To:

 Coolbear and Company
 11 The Yardarm
 Whitby
 Porirua 5024

We recommend that you send any returns by recorded delivery and retain the proof of postage/courier.

All returns remain your property until they are delivered to us.  We cannot be held responsible for items that are lost or damaged in transit.

We will reimburse return shipping for damaged item(s) and will send the replacement(s) at no cost to you.

 

Personal Information

You can create a customer account with us when you order, but this is not necessary.  The only information we hold on your account is the email address you have created the account with. When you make an order we are supplied with the delivery address.

You are welcome to make changes to your account at any time, email us at [email protected] if you require a password reset.

We respect your privacy and do not share your data with any other companies apart from:

Your delivery details to the shipping company in order to fulfil your order.

All payments are processed by Paypal (no credit card details are stored on this site).

Email newsletter subscriptions are securely held by MailChimp.